Assistant Manager – Product Adoption & Customer Success (B2B)

Mahatta Art Pvt.Ltd·India·Onsite

Product ManagerEnterpriseSaaS

Experience

3–5 years

Employment

Full Time

Work mode

Onsite

Level

Product Manager

Location

India

Posted

2 weeks ago

Listed compensation: ₹35K–45K/mo

What you'll do

*Product Demonstrations:* Conduct demonstrations for corporate and agency customers, explain platform features, and showcase relevant use cases.
*Customer Onboarding:* Help customers understand the platform, complete registration, navigate workflows, and initiate their first project.
*First-Project Activation:* Guide customers through their initial project and scoping process, ensuring they understand the steps involved.
*Customer Engagement:* Follow up with customers who register but do not start a project, abandon a workflow, or need additional assistance.
*Product Adoption:* Improve customer activation, engagement, scope completion, and repeat usage through structured onboarding and follow-ups.
*Customer Success:* Identify challenges faced by users and help them use the platform more independently over time.
*Cross-functional Coordination:* Work with Relationship Managers to support existing customers and coordinate with the Product team to communicate customer feedback and workflow challenges.
*Performance Tracking:* Maintain customer activity records and track onboarding progress, activation, drop-offs, and repeat usage through CRM tools, spreadsheets, or dashboards.
*Product Feedback:* Share recurring customer questions, usability issues, and suggestions with the Product team to help improve the platform experience.
*Customer Reactivation:* Develop appropriate follow-up approaches to encourage inactive registered users to explore relevant platform features and use cases.
Required Skills and

What you'll bring

3–5 years of experience in Customer Success, SaaS Onboarding, Product Adoption, B2B Platform Support, Product Implementation, Customer Enablement, or a similar customer-facing technology role.
Strong verbal and written communication skills.
Experience conducting product demonstrations, customer training, onboarding, or implementation sessions.
Ability to understand customer requirements and explain software features in a simple, practical manner.
Strong follow-up, coordination, and problem-solving skills.
Comfort with CRM tools, spreadsheets, customer activity tracking, and basic conversion or funnel analysis.
Ability to identify customer challenges and recommend practical ways to improve product usage.

Nice to have

Candidates with experience in any of the following areas will be preferred:
B2B SaaS platforms
Customer Success or Customer Onboarding
HRTech, MarTech, CRM, or enterprise software
B2B marketplaces or digital platforms
Product Implementation or Customer Enablement
Experience in the creative industry is not mandatory. The ability to learn a technology platform and help customers use it effectively is more important.
Understanding This Role