CBS-BMC-Technology Enablement-Supervising Associate-BMC Product Manager-CJA And AJO

EY·Kochi·Onsite

Product Manager

Experience

Not specified

Employment

Full Time

Work mode

Onsite

Level

Product Manager

Location

Kochi

Posted

3 days ago

About the role

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Discipline

Technology Enablement

Role Type

BMC Technology Enablement – Product Manager – Adobe Customer Journey Analytics (CJA) and Adobe Journey Optimizer (AJO) – Supervising Associate

The opportunity

EY’s BMC function is continuing to grow and improve its marketing and communications technology stack across member firms worldwide. As part of a multi-year transformation agenda, we are investing in technology, delivery discipline and portfolio execution to improve the way BMC plans, governs and delivers change globally.

The BMC Product Manager – Adobe Customer Journey Analytics (CJA) and Adobe Journey Optimizer (AJO) will lead the product strategy, roadmap and business adoption of EY's customer data, audience management and journey orchestration capabilities. The role will partner with marketing, analytics, technology and business stakeholders to drive the evolution of Adobe-powered customer intelligence and activation solutions, ensuring measurable business outcomes, improved audience insights and enhanced personalization capabilities.

Your Key

What you'll do

Define and maintain the product vision, roadmap, priorities and success measures for assigned BMC technology (Adobe Customer Journey Analytics (CJA) and Adobe Journey Optimizer (AJO) and enablement of products or capabilities.
Partner with BMC stakeholders to understand business objectives, user needs, operational pain points, adoption barriers, and opportunities to improve product value.
Translate business priorities into clear product outcomes, epics, features, user stories, acceptance criteria and backlog items that guide delivery teams.
Own backlog prioritization and trade-off decisions, balancing business value, user impact, delivery complexity, risk, dependencies and available capacity.
Work closely with project managers, business analysts, data engineers, Power BI developers, EY Technology and vendors to ensure delivery is aligned to product intent and agreed outcomes.
Lead product discovery, option assessment and stakeholder alignment activity, ensuring decisions are based on strong evidence, clear requirements and realistic delivery considerations.
Monitor product performance, adoption, benefits, feedback and user experience to identify enhancements and inform future roadmap decisions.
Support governance, planning, and leadership reporting by providing clear updates on product priorities, progress, risks, dependencies, decisions, and expected value.
Contribute to continuous improvement across BMC Enablement by helping standardize product management practices, roadmap governance, backlog discipline and value measurement.
Skills And Attributes For Success
Hands-on experience working with Adobe Experience Platform, Adobe Customer Journey Analytics and/or Adobe Journey Optimizer.
Strong product management capability in complex, matrixed organizations, ideally working across business, technology, data and vendor teams.