Customer Success & Product Manager

Wing Assistant·Bengaluru·Onsite

Product Manager

Experience

Not specified

Employment

Full Time

Work mode

Onsite

Level

Product Manager

Location

Bengaluru

Posted

3 days ago

About the role

Job Summary

We are looking for a highly driven, technically curious, and customer-obsessed

Customer Success Product Manager

to join our fast-growing team.

This role sits at the intersection of

Customer Success, Product, and Solutions Engineering

. You will work closely with customers to understand how they operate, help them get the most value from our platform, and translate their workflows, requirements, and feedback into actionable solutions for our Product and Engineering teams.

You will not simply answer customer questions. You will roll up your sleeves and use the product yourself, build AI-powered workflows, configure integrations, troubleshoot implementations, create demos, and work cross-functionally to turn customer needs into product improvements.

This is an ideal role for someone who is

high-ownership, meticulous, technically curious, and comfortable figuring things out without having every step defined for them.

What you'll do

Customer Success Onboarding
Respond to customer inquiries and requests quickly and professionally, removing blockers that may delay onboarding or product adoption.
Own customer requests from initial inquiry through resolution, ensuring clear follow-through and communication.
Build strong relationships with customers and develop a deep understanding of their businesses, workflows, goals, and pain points.
Proactively identify opportunities to improve customer adoption, engagement, and satisfaction.
Help customers understand and maximize the capabilities of the platform.
Identify opportunities to expand customer usage and recommend higher-tier plans or additional capabilities when appropriate.
Product Implementation Technical Solutions
Become an expert user of our Central products, including advanced functionality and integrations.
Build and configure workflows on behalf of customers.
Work with advanced capabilities such as:
AI prompting and prompt optimization

What you'll bring

High ownership:
You take responsibility for outcomes rather than waiting to be told what to do.
Skills
Proof-of-concepts and demos
Customer onboarding
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.