Knowledge Content Management Product Owner

Fujitsu·Chennai·Onsite

Product Manager

Experience

2+ years

Employment

Full Time

Work mode

Onsite

Level

Product Manager

Location

Chennai

Posted

4 days ago

About the role

Job Location: Kuala Lumpur, Noida, Chennai, Pune, Hyderabad, Bangalore, Lisboa, Cebu City, Lodz, Taguig City, Braga, Heredia, Katowice, Taguig City

Location Flexibility: Multiple Locations Globally

Req Id: 12946

Posting Start Date: 10/27/26

At Fujitsu, we have embarked on an integrated approach to digitally transform our business and practices, to strengthen Fujitsu's competitiveness in the digital age.

Global Delivery is Fujitsu’s delivery engine with currently over 22,000 employees across the Global Delivery Centers (GDCs) with an ambition to grow further in line with Fujitsu strategy. Our GDCs provide competitive and innovative services to customers via the Regions and exciting times are ahead of us as we continue to accelerate our Globalization journey.

We are challenging the way that we work and our Service Line Development ART is our approach to driving continuous incremental change and innovation into Global Delivery to ensure our Delivery capabilities are relevant for our customers and employees alike.

The challenge we face is multi-faceted and in recognition of this, our Leadership Team has defined a Global Delivery Vision and created the ART journey to ensure we achieve our Vision.

The starting point is the Vision we want to achieve – One trusted team, enabled and motivated to deliver competitive and innovative services, contributing to our customers’ sustainable success and growth.

A critical component of our journey is to implement global service lines,

What you'll do

The Product Owner (PO) for Knowledge & Content Management is a critical role designed to deliver Service Excellence & consistency in this Process for both Internal & External Customers. Building & leading a team of highly skilled Subject Matter Experts that manage the delivery of the Process. Using metrics including productivity, quality and financial metrics in conjunction with leadership to drive the standard of delivery quality and efficiency ensuring that consistent Management is achieved globally.
Ensure consistency by standardizing the onboarding of SME’s into their roles.
In near future this role will evolve to management of the global team of Knowledge Mangers responsible for traditional knowledge management, for AI content creation and Adoption Management.
In Addition To The Day To Day Delivery Activity The PO Will Own The Evolution Of The Processes As Technology Develops To Use AI & Tooling To Drive Additional Value Whilst Ensuring Business Outcome
Process Improvements
Execution Improvements
Process Quality
Evolution of the Process, Procedures & Work Instructions
Cost models for Future Clients
Service Components
Automations & Ai usage within the Process
Provide Consulting Service for all the Process

What you'll bring

A minimum 2 years’ experience in an IT Leadership role
Proven track record in Service Delivery, Knowledge Management
Strong business awareness & Customer Focus
Experience in identifying and implementing continuous service improvement initiatives
Proven track record of resolving complex technical and non-technical issues, problem-solving and analytical skills.
Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
Significant experience in managing and developing teams.
Ability to work independently and as part of a team.
Strong documentation and reporting skills.
Language Level
Native/Business Level English
Relocation Supported: No