Principal Product Manager Tech – AI, Multi-Channel Commerce, Amazon Smart Commerce

About the role

What you'll do

• Tech to lead SmartHub (including the team of PMs), our multi-channel commerce operations platform. SmartHub brings together orders, inventory, catalog, returns, warehousing and business insights across marketplaces and D2C channels into a single system, helping businesses operate at scale without navigating multiple disconnected tools.
• We are now at an exciting inflection point. Advances in generative and agentic AI create an opportunity to fundamentally rethink how sellers operate their businesses — moving from dashboards and workflows that tell sellers what happened, toward intelligent experiences that understand their business, identify what needs attention, recommend actions and increasingly execute work on their behalf.
• As the Principal PM for SmartHub, you will define this next chapter. You will own the long-term product vision and roadmap for SmartHub and lead important horizontal capabilities such as pricing that span the broader Smart Commerce portfolio.
• This is a role for a product builder who enjoys solving complex platform problems, operating in ambiguity and translating emerging technology into simple products that deliver measurable customer and business impact.
• Key job responsibilities
• Own the product vision, strategy and roadmap for SmartHub, Amazon Smart Commerce's multi-channel operations platform spanning order management, inventory, catalog, returns, warehousing and analytics.
• Define how AI and agentic experiences can transform commerce operations — helping businesses move from manually operating software toward systems that understand business context, surface opportunities and risks, recommend decisions and automate repetitive work.
• Reimagine high-frequency seller workflows such as order processing, inventory management, exception handling, returns and pricing to make operating across multiple sales channels dramatically simpler.
• Lead horizontal product capabilities such as pricing that can create leverage across SmartHub and the broader Smart Commerce portfolio.
• Develop a deep understanding of sellers ranging from emerging businesses to high-volume brands, including the operators who use SmartHub every day in warehouses and back offices.
• Use customer research, product data and business insights to identify the highest-value problems and translate them into simple, scalable product experiences.
• Partner deeply with engineering, science and UX teams on complex platform and AI problems, making thoughtful trade-offs across customer experience, reliability, scalability and speed.