Product Lead – Fraud & Claims

About the role

What you'll do

• We are seeking an experienced Product Lead – Fraud & Claims to lead the design and delivery of innovative products and solutions across Fraud and Claims operations.
• This role requires a strong product mindset with the ability to design products and solutions from business objectives rather than simply gathering requirements. The Product Lead will translate investigator expertise, operational procedures, industry knowledge, and business goals into scalable product experiences, intelligent workflows, and agentic solutions.
• The ideal candidate will work closely with Fraud & Claims Operations, Engineering, Data Science, Architecture, and Product teams to design, prototype, validate, and deliver solutions that improve investigator productivity, accelerate decision-making, reduce fraud losses, and enhance claims outcomes. The role requires a strong understanding of AI-driven decisioning, agentic workflows, human-in-the-loop models, explainability, governance, and regulatory requirements, particularly within financial services or other highly regulated environments.
• 1. Product Vision & Solution Design
• Define and drive the product vision, strategy, workflows, and solution design for Fraud and Claims products.
• Start with business objectives, investigator expertise, operating procedures, and industry best practices to develop the initial product solution.
• Translate complex operational challenges into scalable product capabilities and user experiences.
• Develop proposed solutions before engaging business SMEs, using their feedback to validate, refine, and optimize the design.
• Identify opportunities to improve existing Fraud and Claims processes through automation, intelligent decisioning, and AI-enabled capabilities.
• Establish reusable product and design patterns that can be extended across multiple Fraud and Claims use cases.
• 2. Lead Product & Architecture Design
• Define end-to-end solution designs covering: