Product Manager - Business Platforms & Technology

Indian School of Business·Hyderabad·Onsite

Product ManagerFintechAIEnterprise

Experience

3–8 years

Employment

Full Time

Work mode

Onsite

Level

Product Manager

Location

Hyderabad

Posted

2 weeks ago

About the role

Job Overview

ISB is looking for a Product Manager – Business Platforms & Technology who can solve business problems end-to-end. The role will be the single product point of contact for business requirements—understanding the problem, designing the right solution, documenting requirements, working with engineering/IT teams, driving delivery, and measuring outcomes after launch. This role requires a strong combination of product thinking, business understanding, technical depth, and practical exposure to AI-enabled business solutions. The role will work across platforms such as: Salesforce, Salesforce Marketing Cloud, Website/CMS, LMS/LXP, Payments, Service Desk, WhatsApp/Chatbots, BI/Reporting tools, APIs, integrations, AI/automation tools, and internal business systems

Key

What you'll do

Understand business problems and convert them into clear, scalable product and technology solutions.
Own the complete lifecycle: Discovery → Solution Design → Development → Live → Performance Tracking
Create clear PRDs, BRDs, user stories, workflows, acceptance criteria, and functional requirements
Work closely with Business, Marketing, Sales, Programme, Support, Finance, IT, Engineering, and technology partners
Evaluate solution options based on business impact, user experience, technical feasibility, dependencies, and scalability
Drive development, clarify requirements, track risks/blockers, and ensure timely delivery
Own UAT, business validation, go-live readiness, and post-launch performance
Identify and implement AI and automation use cases that reduce manual effort, improve productivity, speed up decision-making, or improve customer/learner experience
Work with technology teams to integrate AI capabilities into existing business systems and workflows where relevant
Define and track product, operational, and business metrics for key initiatives

What you'll bring

3–8 years of experience in Product Management, Technical Product Management, Business Systems, Product Operations, or similar roles
Strong problem-solving and product thinking skills
Experience taking business requirements from discovery through implementation and launch
Strong PRD/BRD, workflow mapping, user story, and UAT experience
Good understanding of software development processes, APIs, integrations, data flows, databases, and system dependencies
Experience working closely with engineering/IT teams
Hands-on exposure to Salesforce or similar CRM platforms; Marketing Cloud/MarTech experience is preferred
Practical experience or strong working knowledge of implementing AI, GenAI, automation, or conversational AI within business workflows or enterprise systems
Ability to identify where AI should, and should not, be used based on business value, feasibility, risk, and ROI
Exposure to LMS/LXP, payment systems, service desk, analytics, or enterprise platforms is preferred
Basic SQL/data analysis knowledge is a plus