Product Manager

About the role

What you'll do

• Role Summary
• The International Enablement team is seeking a Product Manager to define what we measure and how we track it across Delta’s digital platforms, including the Fly Delta App, delta.com, and our airport kiosks. Sitting at the intersection of product, business, and data, this role owns the measurement strategy for digital and international customer experiences – determining the metrics and KPIs the product team needs, then partnering with data engineers to source, model, and deliver.
• Role
• Lead dashboard strategy and design, transforming complex data into intuitive, insight-driven experiences that support business decision-making.
• Develop customer journey measurement frameworks, defining funnel KPIs, key interaction points, and supporting data requirements.
• Translate business needs into scalable data strategies, data products, dashboards, and analytical solutions.
• Own the analytics product backlog, prioritizing features and capabilities based on customer value, business impact, and technical feasibility.
• Lead the lifecycle of analytics products from discovery and definition through delivery, adoption, measurement, and continuous improvement.
• Define and communicate the vision, strategy, and roadmap for international analytics and measurement capabilities.
• Define the metrics, KPIs, and measurement framework that the product team needs to track the digital customer experience, servicing performance, and outcomes
• Establish and govern standardized metric definitions, classifications, and units of measure to ensure a single source of truth across teams
• Identify gaps in current data availability and define the requirements needed to close them

What you'll bring

• 15+ years of IT experience, including 5+ years of Product Management experience.
• Bachelor’s degree in computer science, Engineering, Information Systems, MBA or a related field.
• Experience working in Agile product development environments and partnering with IT & engineering teams to deliver iterative value.
• Experience with SQL databases for verification, testing.
• Ability to develop and own technical solutions in collaboration with commercial organizations and IT, from ideation to implementation
• Working knowledge of web/app analytics and tagging platforms (e.g., Adobe Analytics, Quantum metric, Google Analytics/GA4, Amplitude, or similar) and how instrumentation decisions affect downstream data quality.
• Ability to build good connections within Delta’s commercial and IT departments, as well as with external vendors
• Intellectually curious, highly motivated, and willing to challenge the status quo
• Can cut through ambiguity, identify solutions, and deliver results in a fast-paced environment
• Strong technical aptitude with the ability to understand and support complex systems, integrations, and data flows
• Excellent written and verbal skills and ability to communicate effectively with all levels of Delta’s organization
• Strong analytical and data skills