5+ years
Full Time
Onsite
Senior Product Manager
Mumbai
1 week ago
About the role
Job Overview
The role is responsible for product and solutions planning and execution across India, including assessing customer needs, analyzing market trends, and prioritizing product requirements. It serves as the contextual expert, defining the product vision and providing technical advice and support to the sales team, translating customer needs and expectations into technically feasible solutions, and coordinating product development across R&D and engineering teams.
The role works closely with engineering, sales, marketing, and other stakeholders to ensure successful project delivery, revenue growth, and high customer satisfaction. This position reports to the Portfolio Sr. Director, Transact.
What you'll do
- Engage with customers across India and conduct market research to identify new features and opportunities for product differentiation and innovation.
- Provide pre-sales and post-sale technical support to business and customers, and work with Strategic Account Managers to present technical capabilities and detailed product solutions to customer technical teams.
- Gather customer requirements, help define technical delivery approaches, and support R&D/engineering teams in developing process or system solutions across multiple business domains.
- Define the impact of requirements on upstream and downstream automation and related solution components, hand over tender technical requirements to Service/Projects teams, and liaise with project stakeholders on technical matters.
- Advise business leaders on integrating requirements with existing systems and business processes, review and prioritize value gaps and process improvement opportunities, and support the Service Technical team in improving the technical capability of Service Engineers in the region.
- Identify additional customer needs for consumer experiences within the fuel & convenience retail space and determine delivery approach (build, buy, or partner).
- Create business cases for new products/features.
- Prioritize product backlog and manage the lifecycle of new product features from conception to launch.
- Define and execute the product strategy and roadmap for IoT retail automation products.
- Collaborate with cross-functional teams including engineering, sales, marketing, and customer support to deliver high-quality products that meet market needs.
- Analyze performance metrics and leverage data-driven insights to drive product improvements.
- Act as a product evangelist, representing the company at industry events, conferences, and with key clients across India.
Skills & keywords
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