Product Manager

About the role

What you'll do

• Experience: 4+ years
• How will you be measured?
• ● Increase automation. More of the post-booking journey should be handled end to end by AI and systems, with fewer manual touchpoints.
• ● Increase Brand Loyalty Score (BLS). Customers should come back and recommend us.
• ● Reduce the unhappy %. Catch dissatisfaction early and fix it before it escalates.
• ● Reduce losses. Cut the leakage from errors, missed services, refunds, and operational failures
• What will you build?
• ● Building AI agents across chat, voice, and messaging that can resolve customer queries and take
• actions.
• ● Automating workflows such as document collection, verification, voucher checks,
• ticketing, escalations, and proactive outreach.
• ● Building customer-health systems that identify unhappy customers before they escalate.

What you'll bring

• ● 5+ years in product management, with meaningful experience shipping AI/LLM or automation products in production.
• ● Hands-on depth in prompt engineering, agent design or tool-calling, and evals.
• ● Experience owning customer experience, support, or operations-heavy products, with a clear record of moving metrics like CSAT, NPS, containment, or cost.
• ● A strong analytical bent. You're comfortable with SQL and dashboards.
• ● A bias for ownership. You take problems from discovery through launch and iteration without waiting to be told.
• ● Experience leading or mentoring PMs is a strong plus.
• ● Travel, hospitality, e-commerce, or marketplace experience is a plus
• How to Apply:
• Send an email to lalitha@sochstreet.com along with your resume, notice period, location, current and expected CTC details.