Senior Digital Product Manager

Optum·Delhi NCR·Onsite

Senior Product ManagerAI

Experience

4+ years

Employment

Full Time

Work mode

Onsite

Level

Senior Product Manager

Location

Delhi NCR

Posted

3 weeks ago

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start

Caring. Connecting. Growing together.

Description:

We are seeking a dynamic and results-oriented

Sr Digital Product

to lead product development of new AI-driven self-service experiences in the voice channel to support Optum Behavioral Health customers.This role will manage the full lifecycle of a specific product or service, from strategy and development to launch and end-of-life. The successful candidate will play a critical role in driving product vision and strategy, leveraging market insights to identify new opportunities, and ensuring optimal product performance to meet customer and market needs. This role involves close collaboration with cross-functional teams and stakeholders to drive innovation, deliver exceptional customer value, and achieve performance goals. Candidates with experience in generative AI, data-driven decision-making, and advanced reporting will be solidly preferred.

This role will lead the product

What you'll do

Product Strategy Voice AI Innovation
Define and execute the product vision, roadmap, and long-term strategy for Conversational AI and Voice Bot solutions.
Identify opportunities to leverage Voice AI, Generative AI, Natural Language Processing (NLP), Speech Recognition, and Speech Analytics technologies to improve customer experiences and operational efficiency.
Conduct market research and competitive analysis to stay current with advancements in voice automation, conversational AI, and customer engagement technologies.
Voice Bot Product Lifecycle Management
Lead the end-to-end product lifecycle of Voice Bot and Conversational AI products from ideation, business case development, implementation, enhancement, and retirement.
Gather business requirements and translate them into product features, user stories, and technical specifications.
Collaborate closely with engineering, UX, operations, data science, and business stakeholders to drive successful product delivery.
Conversational AI Generative AI Integration
Partner with AI/ML teams to design, implement, and optimize voice bot capabilities including intent recognition, dialogue management, speech-to-text, text-to-speech, and generative AI-powered conversations.
Drive adoption of emerging Generative AI technologies to enhance self-service capabilities, customer engagement, and agent-assist solutions.
Evaluate and implement AI-driven features that improve containment rates, customer satisfaction, and operational outcomes.

What you'll bring

4+ years of Product Management experience with ownership of AI, Conversational AI, Voice Bot, Chatbot, Contact Center, or Customer Experience products.
Hands-on experience delivering Voice Bot or Conversational AI solutions in enterprise environments.
Strong understanding of Voice AI technologies, including:
Automatic Speech Recognition (ASR)
Natural Language Understanding (NLU)
Natural Language Processing (NLP)
Text-to-Speech (TTS)
Speech Analytics
Large Language Models (LLMs) and Generative AI
Experience defining voice bot conversational flows, intent architecture, dialogue management, and customer journeys.
Experience building business cases, ROI assessments, and value realization frameworks.
Strong analytical and data-driven decision-making skills.