Senior Product Manager - Case Management & BPM

Zurich Insurance·India·Onsite

Senior Product Manager

Experience

10+ years

Employment

Full Time

Work mode

Onsite

Level

Senior Product Manager

Location

India

Posted

2 days ago

About the role

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About the opportunity:

When a traveler's bag goes missing or a trip is cancelled, what happens next runs on our operations: claims, policy changes, refunds, documents and service requests. We're moving that work onto one enterprise case management and BPM platform, used by up to 2,000 people across North America and Australia–New Zealand first, then Europe.

We're looking

What you'll do

Own the case management and BPM vision, roadmap and backlog across claims, servicing and operations
Rank processes by value: volume, handling time, errors, customer impact and regulation
Design processes once and configure them by region, brand and partner
Apply a clear automation order: API first, RPA where there's no API, people where judgment matters
Bring in AI where it pays: document intake, triage, next-best action and handler summaries
Give handlers one workspace for cases, documents and customer context
Lead the BPM analyst team and set standards for process design and requirements
Act as Product Owner with our SI partner: epics, acceptance criteria, sprint reviews and sign-off
Plan rollout, training and adoption with operations leaders in each region
What skills and experience you’ll bring on this journey:
10+ years in product management, operations transformation or BPM
5+ years owning a case management or BPM platform such as Pega, Appian, Camunda or ServiceNow

Nice to have

Insurance claims, policy servicing or assistance operations experience
Migration from legacy claims or case systems
AI in operations: document intake, triage or agent assist
Lean Six Sigma certification
BPM platform or Scrum Product Owner certification
Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.