Senior Product Manager

Freshworks·Chennai·Onsite

Senior Product ManagerSaaS

Experience

8+ years

Employment

Full Time

Work mode

Onsite

Level

Senior Product Manager

Location

Chennai

Posted

2 days ago

About the role

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan, build, release, and measure success for an end to end modules.

Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the

What you'll bring

8+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in.
Experience in building CX products is a plus
Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.
Ability to arrive at intuitive & uncomplicated solutions from concept to scale by leveraging AI.
Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision.
Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.