Senior Product Manager

SurveyMonkey·Bengaluru·Onsite

Senior Product ManagerFintechSaaSAI

Experience

6+ years

Employment

Full Time

Work mode

Onsite

Level

Senior Product Manager

Location

Bengaluru

Posted

1 week ago

About the role

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What you'll bring

We are seeking an experienced Senior Product Manager to report to the Senior Director of Product Management and join the core Commerce & Monetization team at SurveyMonkey in India, taking end-to-end ownership of our global billing infrastructure and local payment integrations. As we scale our survey and feedback platform globally, we need a strategic product leader to modernize our subscription billing engines, optimize checkout conversion, and seamlessly handle high-volume recurring transactions. This is an exciting opportunity to shape the financial spine of a globally recognized SaaS brand, directly impacting top-line subscriber growth and enterprise retention.
What You’ll Be Working On
Define and execute the product vision and roadmap for SurveyMonkey’s subscription billing platforms, invoice management, and localized payment ecosystems.
Partner closely with engineering, finance, tax, and legal teams to design enterprise-grade payout, automated reconciliation, and revenue recognition workflows.
Integrate and optimize local payment rails (UPI, recurring e-mandates, net banking) alongside global gateways (e.g., Stripe, Adyen) to maximize checkout conversion and subscription renewal rates.
Leverage payment telemetry and transaction failure data to continuously refine retry algorithms, smart routing rules, and churn mitigation strategies.
Manage strategic partnerships with global payment service providers (PSPs), acquirers, and financial institutions to ensure regulatory compliance and platform reliability.
We’d love to hear from people with
6+ years of core product management experience, with at least 3 years explicitly focused on SaaS billing engines, subscription management, or fintech platforms.
Hands-on experience building and scaling payment architectures that handle multi-currency, localized payment methods (including India’s UPI/eNACH frameworks), and recurring billing models.
Technical capability to define REST API specs, schema designs, sequence diagrams, and webhook event structures for complex transactional workflows.
Direct experience querying transactional databases via SQL and utilizing product analytics tools (e.g., Amplitude, Mixpanel, Tableau) to evaluate funnel performance.