Software Product Management I_SUPPORT SERVICES_0747_1288_1095350

About the role

What you'll do

• SME App with extensive background in designing and delivering enterprise and/or internet-scale tools within the financial services space. This candidate must possess a blend of technical proficiency and market insight, with at least 5-9 years of professional experience in software product management. Experience can be in either customer-facing or employee-facing domains (or both).
• Domain expertise: on top of foundational software product management experience, the ideal candidate will have extensive domain expertise in building digital app/solutions for SMEs and business customers. Prior experience in products such as Working Capital, Overdraft Accounts and Merchant solutions, etc. will be preferred.
• Your role will be crucial in devising innovative solutions that address the intricate demands of the dynamic financial services landscape while significantly improving the day-to-day operations for employees.
• Strategic Planning: Develop a comprehensive product strategy that encompasses market needs, regulatory requirements, and technological advancements. Define the vision and roadmap for enterprise and employee-facing tools.
• Market Analysis: Perform in-depth market research and analysis to understand the competitive landscape, banking & fintech industry trends, and customer needs. Identify gaps and opportunities for innovation.
• Product Lifecycle Management: Manage the entire product lifecycle, from ideation and development to launch, evaluation, and iteration. Ensure the product aligns with the business goals and delivers value to end-users.
• Feature Development: Work closely with stakeholders to define and prioritize features. Create detailed requirements and user stories that align with the overall product strategy.
• Cross-functional Leadership: Lead cross-functional teams, including engineering, design, QA, and business units, to deliver high-quality products on time and within budget. Facilitate communication and collaboration among teams.
• Performance Metrics: Define and monitor key performance indicators (KPIs) to measure product success and inform future development decisions. Regularly report on product performance and strategic adjustments.
• User Experience: Champion a superior user experience, ensuring the tools are intuitive, efficient, and tailored to the unique needs of banking & fintech employees.
• Compliance & Security: Ensure all products meet the stringent regulatory, compliance, and security requirements specific to the banking industry.
• Stakeholder Engagement: Maintain regular communication with all stakeholders, including senior management, end-users, and IT teams. Gather and incorporate feedback to continuously improve the product.

What you'll bring

• Bachelor’s or Master’s degree in Computer Science, Business Administration, Finance, or a related field.
• At least 5-9 years of professional experience in software product management, with a focus on enterprise and/or internet-scale tools.
• Demonstrated success in developing and launching impactful software products.
• Proficient in Agile methodologies and tools.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership capabilities and experience managing cross-functional teams.
• Exceptional communication and interpersonal skills.

Nice to have

• Technical background with an understanding of software development practices and web technologies.
• Prior experience with digital transformation initiatives in broking or financial services.
• Have worked on building digital products & app experiences for SME/business customers.
• Prior experience in products such as Working Capital, Overdraft Accounts and Merchant solutions, etc.
• Ensure adherence to regulatory requirements (e.g., RBI).