Sr Product Manager - Flights OTA

Wego·Bengaluru·Onsite

Senior Product ManagerEcommerceFintech

Experience

5+ years

Employment

Full Time

Work mode

Onsite

Level

Senior Product Manager

Location

Bengaluru

Posted

Yesterday

About the role

Own a Flights problem space end-to-end - not a screen, not a funnel stage. Youll take the traveller journey across shopping, booking, and post-booking and be accountable for how it performs commercially and how it behaves when reality intervenes: fares that move, tickets that fail, schedules that change, and travellers who need to cancel.

The scope deliberately spans surfaces. Metasearch and comparison remain central to how travellers find us, but the interesting problems now sit in the seams - where a supplier switch at booking time creates a support contact three days later, where a baggage allowance we didnt parse at search time becomes a refund dispute, where the fare rule we couldnt read at purchase becomes a $700 agency debit memo six months on.

This is an individual contributor role with real leverage. Youll lead cross-functional squads across Engineering, Design, Data Science, Supply, Commercial, Finance Ops, and Customer Support, and youll be measured on outcomes - conversion, traffic quality, provider performance, cost-to-serve, retention - not on shipping velocity.

What youll actually work on

These are live, funded programmes, not aspirations. The detail will shift the shape wont. Here are some examples of problems you ll need to solve.

Zero Touch - self-service refunds and exchanges. Most of our contact-centre volume is travellers asking whether they can cancel or change, and most of them dont proceed once they see the cost. Youll make that answer instant,

What you'll do

90% accurate is not a pass. In most products a heuristic thats right nine times out of ten is a win. Here, the 10% is a traveller told their ticket was refundable when it wasnt - so we either break a promise or eat the loss - or a void we shouldnt have processed, which returns as an airline debit six months later with a penalty attached. Youll have to reason about failure cost per decision, not aggregate accuracy.
The truth is spread across systems that dont agree. There is no single row you can trust. Much of this work is deciding what the source of truth is before you can automate anything on top of it.
Money moves before the answer is known. Funds have often already gone to the supplier by the time we decide what the traveller is owed. Product decisions here land directly on finance reconciliation, and youll need to design with that in mind rather than hand it over.
Complexity were choosing to keep. Continuous reprice optimization is a significant profit stream. We are not turning it off to make servicing simpler. Youll be automating on top of a system that deliberately mutates bookings after sale.
Some rules only exist in someones head. A real part of this role is operational design: turning tacit knowledge held by a handful of people into something a system - or an AI agent - can act on.
Strategy and vision. Define and evolve the strategy for your Flights problem space, aligned to marketplace growth and commercial objectives. Identify where we can be structurally more competitive, and translate that into measurable outcomes.
Roadmap and delivery. Own the roadmap and its sequencing, prioritising on customer value, business impact, technical feasibility, and dependency risk. Lead initiatives through discovery, validation, delivery, experimentation, launch, and optimisation. Balance near-term commercial wins against foundational platform investment - and be able to defend the trade-off.
Experience quality. Champion a fast, intuitive, and above all truthful experience at every stage. Optimise relevance, price presentation, filtering, comparison, provider selection, fulfilment, and self-service. Validate with research, experimentation, and behavioural data.
Data and performance. Partner with Data Science and Analytics on funnel health. Define and track KPIs across acquisition, engagement, conversion, retention, traffic quality, provider performance, cost-to-serve, and marketplace efficiency.
Cross-functional leadership. Work across Engineering, Design, Supply, Commercial, Marketing, Revenue Management, Finance Ops, and Customer Support. Communicate priorities, decisions, and trade-offs clearly. Build alignment without direct authority.
Market intelligence. Track airline distribution shifts, NDC adoption, competitor moves, and emerging technology - particularly AI applied to fare interpretation and servicing - and turn that into initiatives.
Risk and operational excellence. Surface delivery, technical, commercial, and regulatory risk early. Improve experimentation frameworks and development process. Keep decisions consistent with platform stability and long-term maintainability.

What you'll bring

Required - non-negotiable
5+ years in Product Management, with direct ownership of customer-facing digital products.
Meaningful experience as a PM in a Flights OTA - a business that sells and services flight tickets. Metasearch, aggregation, comparison, or affiliate-only experience does not substitute for this.
Depth across more than one flights problem space. For example shopping and booking booking and post-booking supply and shopping. We want someone who has seen how decisions in one stage surface as cost or breakage in another.
Working fluency in flight distribution mechanics. You should be comfortable, unprompted, with: PNRs versus tickets and why they diverge fare rules, fare families and FBC logic refunds versus exchanges, voluntary versus involuntary EDIFACT and NDC behaviour across GDSs LCC direct-connect realities ancillaries and baggage agency debit memos and settlement.
Experience where product decisions touched money movement - pricing, fees, markups, refunds, chargebacks, or supplier reconciliation. Youve had to explain your product decision to a finance team.
Comfort with ambiguity in the data itself. Youve shipped in e