Sr.Product Manager - Tech, Trustworthy Shopping Experience - Ops

About the role

What you'll bring

• Technical to join our team in Bangalore, India. This role requires exceptional technical depth in Generative AI, as you'll partner with Applied Scientists and Engineering teams to build next-generation AI-powered compliance and safety solutions. You should have strong technical problem-solving skills, product management expertise in AI/ML domains, excellent communication skills, and deep understanding of how to evaluate, deploy, and scale LLM-based systems in production environments. You should also possess the ability to influence people across the organization from tech leadership to business managers by creating win-win solutions, and the desire to be an individual contributor driving Amazon's next generation of AI-powered safety technology.
• This role will report into the global product team that enables Trustworthy shopping experience at Amazon and ensures Safety and Compliance across Amazon stores. A primary focus of this role is defining the product strategy and roadmap for GenAI applications that automate compliance workflows, enhance decision-making accuracy, and scale our safety operations globally. You will work closely with Applied Scientists to evaluate LLM capabilities, design human-in-the-loop (HITL) systems, and establish AI governance frameworks that ensure responsible deployment of AI models in high-stakes compliance scenarios.
• This role is inherently cross-functional—the professional will work closely with various partner teams across Amazon including Applied Science, Engineering, Product Management, Legal, Safety and Compliance to bring AI-powered products to market, develop and grow business opportunities, and enhance our existing tech products and features. A successful candidate will be highly analytical, resourceful, customer-focused, technically sophisticated in AI/ML domains, and will have an ability to work independently under time constraints to meet deadlines while managing complex stakeholder alignment.
• You should be passionate about retail, supply chain, consumer business, and building meaningful AI-powered products that transform how Amazon ensures customer safety at scale. Prior experience working in product management for AI/ML products, managing GenAI roadmaps, and working in retail or supply chain environments is preferred.
• Key job responsibilities
• GenAI Product Strategy & Execution
• Define and own the 3-5 year product vision and roadmap for GenAI-powered compliance automation, balancing innovation with operational excellence
• Partner with Applied Scientists and ML Engineers to evaluate LLM capabilities for safety and compliance workflows, including accuracy, latency, cost, and safety guardrails
• Design and launch human-in-the-loop (HITL) systems that combine AI automation with human judgment for high-stakes compliance decisions
• Establish metrics and evaluation frameworks for AI model performance, including precision/recall, false positive rates, cost per decision, and operational impact
• Assess emerging LLM technologies (GPT, Claude, Llama, etc.) and recommend strategic investments for Amazon's compliance tech stack
• Technical Leadership & Collaboration