Strategic Product Manager – Workforce Management (WFM) IRC302506

GlobalLogic·Delhi NCR·Onsite

Senior Product ManagerEnterpriseSaaSHealthcare

Experience

5+ years

Employment

Full Time

Work mode

Onsite

Level

Senior Product Manager

Location

Delhi NCR

Posted

1 month ago

What you'll do

We are seeking a strategic, hands-on Product Manager to own, innovate, and scale a key WFM product line. This role is for a true product creator, someone who combines deep domain knowledge in workforce management with the commercial mindset and execution needed to bring innovative, high-impact products to market.
You will own the end-to-end product lifecycle, from shaping vision and strategy to driving successful launches, adoption, and ongoing growth. You will engage directly with strategic customers, partners, and cross-functional teams to deliver solutions that solve real-world challenges in contact centres and complex enterprise environments.
– Own the WFM Product Vision & Strategy:
Develop, articulate, and execute a compelling vision and strategic roadmap for the WFM product line, aligned to customer needs, market trends, and company goals.
– Drive Full Product Lifecycle:
Lead the end-to-end process from market discovery and concept validation through launch, adoption, and scaling. Measure success against business outcomes (growth, adoption, customer satisfaction, retention).
Be the Customer and Market Expert:
Deeply understand contact centre and workforce management domains. Identify emerging needs, market shifts, and technology trends to create differentiated offerings.
Product Creation & Innovation:
Identify new product opportunities, develop business cases, and lead ideation, design, and MVP/prototype delivery. Take a hands-on approach to both strategy and execution.
Strategic Stakeholder Engagement:
Act as the product ambassador with key customers (including enterprise and strategic accounts), executive sponsors, and partners. Gather high-level feedback and incorporate it into roadmap decisions.

What you'll bring

Bachelor’s or Master’s degree in a relevant field (Business, Computer Science, Engineering, or related) or equivalent practical experience.

Nice to have

– Experience with global product delivery in multi-site teams.
– Experience as a contact centre workforce planner or in a management role managing planning/forecasting teams.
– Exposure to AI/ML, automation, and analytics in workforce management.
– Experience in complex B2B software environments.