Technical Product Manager (Japanese/English) - CS & Trust & Safety

Introduction

We are looking for a hands-on

Technical Product Manager

to own product strategy and measurable outcomes for the tools and workflows that power

Customer Support (CS) and Trust & Safety (TnS)

for

Mercari.

You will identify high-impact problems, create the roadmap, write clear product requirements, manage delivery, and measure results. This role requires strong product judgment, practical use of data and AI, and the ability to bridge Japan-based stakeholders and the India engineering team in

Japanese and English.