Technical Product Manager

Kapture CX·India·Onsite

Product ManagerSaaSFintechEnterprise

Experience

3–5 years

Employment

Full Time

Work mode

Onsite

Level

Product Manager

Location

India

Posted

Today

About the role

At Kapture CX, we are looking for a Senior Technical Product Manager in our Customer experience Management Team.

Who are we?

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about?

We are seeking a Delivery Product Manager to support end-to-end execution of AI delivery

projects. This role acts as the link between the client, delivery, and product

teams—responsible for ensuring smooth implementation, issue resolution, and alignment

with the overall AI product ecosystem.

Sounds interesting?

Here’s a more detailed description of what you will do in this role:

What you'll do

Review project plans to identify any gaps in deliverables, timelines, or dependencies.
Provide solution recommendations for custom client requirements or new use cases.
Participate in client discussions as a product expert, ensuring clarity on capabilities and
solution design.
Collaborate with backend and tech teams to troubleshoot and resolve project-related
technical issues.
Work with other product teams to align deliverables with the broader AI delivery
roadmap.
Track and report progress across ongoing engagements and escalate risks proactively.
Document product feedback and insights from delivery to help prioritize future
enhancements.
This is a Bangalore based role. We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.