Technical Product Manager

About the role

What you'll do

• Plan, track and deliver Business Observability and AIOps projects end to end.
• Turn architecture designs (Event Management, CMDB, Discovery, Service Mapping) into clear project plans and roadmaps.
• Coordinate monitoring tool integrations such as AppDynamics, Grafana, Elastic and other monitoring tools.
• Onboard new business processes across sectors, through to handover to the sustain team.
• Deliver service health dashboards, KPI reports and executive status updates.
• Track outcomes such as MTTD/MTTR improvement, alert noise reduction and business value delivered.
• Manage risks, dependencies and issues, and escalate when needed.
• Run Agile ceremonies and governance forums with engineering, operations, vendors and business teams.
• Support adoption of automation, self-healing and AI/GenAI use cases
• Drive new integrations part of common services framework.
• Enable new uses cases

What you'll bring

• 10+ years in IT, including 5+ years as a Technical Project or Program Manager.
• Experience delivering observability, monitoring, ITOM or AIOps projects.
• Working knowledge of ServiceNow ITOM (Event Management, CMDB, CSDM, Discovery, Service Mapping).
• Good understanding of ITSM IPC processes and operational metrics (MTTD, MTTR).
• Hands-on Agile/Scrum experience and comfort working with multiple vendors.
• Clear communicator who can explain technical progress to senior leaders.

Nice to have

• PMP, SAFe, CSM or ITIL certification.
• Exposure to AI/GenAI in IT operations.
• Experience with business process monitoring in CPG, supply chain or order management.
• This role primarily owns
• Area
• Scope
• PGT SAP integrations
• Bring SAP processes delivered through PGT into VSM monitoring; define the business events, KPIs and thresholds to watch; align integration timelines with PGT deployments