1–3 years
Full Time
Onsite
APM
Delhi NCR
1 month ago
About the role
Role: Associate Product Manager
Location: Gurgaon
About The Function
Flights is MakeMyTrip’s flagship business, serving millions of travellers across domestic and international routes. Within it, Flights Supply is the engine behind every fare a customer sees, books and gets serviced on. It covers connectivity with airlines, GDS, NDC and aggregators, and the content, pricing and servicing capabilities built on top.
As the business scales, the supply stack must be more reliable, more accurate and less dependent on manual effort. We are building supply systems that detect problems before customers do, keep content and pricing in parity with the source, and use AI to automate work that has traditionally been manual.
The Flights Supply team combines deep distribution knowledge, data-driven decision making and strong engineering partnerships. Product managers, analysts, engineers, designers and business teams work together to make every booking dependable and every servicing journey efficient .
What you'll do
- We are looking for a Assistant Manager, Product Management to own a workstream within Flights Supply, such as supply-side conversion, content and pricing accuracy, or airline and ancillary integrations. This role requires strong product thinking, a quick grasp of technical systems, execution excellence and a passion for solving problems with data and AI.
- You will take features and projects from problem definition to launch, working closely with engineering, airline and distribution partners, finance, customer support and the funnel product team. You will shape the direction of your workstream and be accountable for its results
- What will you be doing
- Own the roadmap and delivery for a defined area of the funnel, and shape its direction and priorities in line with the overall funnel strategy.
- Identify friction and drop-offs in the booking journey through data, customer feedback and competitor benchmarking, and turn them into well-scoped product opportunities.
- Write clear PRDs and detailed user stories, and groom them in depth with tech so edge cases are covered before development, not after go-live.
- Work with design to craft simple, high-converting experiences across app, web and mobile web.
- Define hypotheses and success metrics, run A/B experiments, and read the results with rigour before drawing conclusions.
- Track funnel metrics such as search-to-book conversion, step-wise drop-offs by channel, platform and region, page performance and revenue per booking. Build dashboards and keep them current.
- Use AI tools to speed up analysis, research and routine work, and contribute ideas for AI-led booking and discovery experiences.
- Support launches of new features and experiences across the funnel, working with business, marketing and supply teams.
- Run execution from concept to launch and post-launch optimisation, and flag risks and delays early.
Skills & keywords
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