Director - Product Management (NGAGE CPaaS)

Comviva·Bengaluru·Onsite

DirectorAISaaSLogistics

Experience

10–15 years

Employment

Full Time

Work mode

Onsite

Level

Director

Location

Bengaluru

Posted

3 days ago

What you'll do

Product Strategy & Roadmap
Define and drive the product vision and multi-year roadmap for Ngage CPaaS
Identify growth opportunities across channels (SMS, WhatsApp, Voice, RBM, Email, Video)
Prioritize features based on market demand, revenue impact, and competitive positioning
Align roadmap with enterprise customer needs across key verticals (BFSI, Retail, Logistics)
AI & Platform Innovation
Lead AI infusion across the platform:
Conversational AI (LLM-powered chatbots, copilots)
Intelligent routing & optimization
Personalization and campaign automation
Drive integration of GenAI into developer and customer workflows
Build differentiated capabilities vs competitors (e.g., Twilio, Sinch, Infobip)

10–15 years in product management, with strong experience in CPaaS / Communications / SaaS platforms
Proven experience working with or at companies like Twilio, Sinch, Infobip, or similar ecosystems
Deep understanding of messaging channels (SMS, WhatsApp, RBM, Voice APIs)
Experience in building platform products and APIs at scale
Strong exposure to AI/ML or GenAI-led product innovations
Demonstrated ability to lead teams and influence cross-functional stakeholders
Experience in scaling CPaaS for enterprise (beyond telco-led models)
Familiarity with global messaging regulations and telco interconnects
Background in developer platforms, APIs, and SDK ecosystems
MBA or equivalent business/technical leadership experience