IVR Product Manager-C13

Citi·Chennai·Onsite

DirectorFintech

Experience

12–18 years

Employment

Full Time

Work mode

Onsite

Level

Director

Location

Chennai

Posted

4 days ago

About the role

Job Summary

The Product Management & Quality Assurance Senior Manager is a management level position responsible for overseeing both product management and quality assurance/ Testing functions. This role involves managing professional teams, setting strategy, providing leadership, and oversight. The individual will be responsible for the development of strategies, and tactics throughout the product lifecycle, while also developing and implementing testing standards and procedures to ensure the quality and timely delivery of IT systems and products. The overall objective is to drive product innovation, and ensure robust quality across product development and deployment, safeguarding the firm's reputation and adhering to regulatory standards.

What you'll do

Manage and lead a team of professionals, including conducting performance evaluations, hiring, and disciplinary actions.
Develop product plans, strategies, and tactics, coordinating product lines through their lifecycle in collaboration with product and technology teams.
Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
Provide assistance with a product or product component development within the IVR testing domain
When necessary, conduct product evaluations of vendors
Assist with training activities, mentor junior team members and ensure team’s adherence to all control and compliance initiatives. Train and mentor the VRU testers in the execution of the automated test cases with the Cyara tool.
Develop and implement functional strategies requiring coordination and integration across various units.
Engage with external partners and vendors, managing relationships, negotiations, and agreements.
Develop and design quality assurance standards and procedures, ensuring adherence throughout the software development lifecycle.
Manage organizational process change and strive for continuous improvements and streamlining of processes within quality and testing.
Develop and implement methods for estimating cost, effort, and milestones for IT Quality activities.
Ensure consistency and quality of processes across the organization, particularly for testing activities.

What you'll bring

12-18 years of relevant experience in product management, Project/Program management, and/or quality assurance leadership.
Previous supervisory experience across multi-function and/or global business units.
Experience with banking and Financial Services Automation initiatives will be an added advantage
In-depth understanding of the Systems Development Life Cycle (SDLC) processes.
Thorough understanding of end-to-end testing processes, including knowledge of CYAARA and other testing-related tools will be an advantage
Knowledge in Gen AI and Prompting Certifications will be preferred
In-depth knowledge of industry and competitor products/services.
Working knowledge of industry practices and standards in both product and quality assurance.
Ability to develop strategy, allocate resources, and inspire diverse teams.
Consistently demonstrates clear and concise written and verbal communication skills.
Demonstrated negotiation and diplomacy skills, with the ability to persuade and influence.
Primary Job Hours: 3:30 PM – 12:30 AM India Time M-F. Some weekend work necessary for install coverage to be determined on as needed basis