Director, Product Manager –Disputes

Mastercard·Pune·Onsite

DirectorFintechAIEnterprise

Experience

Not specified

Employment

Full Time

Work mode

Onsite

Level

Director

Location

Pune

Posted

Yesterday

About the role

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Manager –Disputes

Location: Pune, India

Level: Director

Job Family: Product Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. We leverage data, technology, partnerships, and innovation to help individuals, financial institutions, governments, and businesses realize their greatest potential.

Overview

The Disputes Solutions team is seeking a Director, Product Owner to help define and execute Mastercard's vision for the future of dispute management. This leader will own strategic areas of Mastercard's next-generation disputes platform and be responsible for shaping the capabilities, experiences, and operating model that will power the future of dispute resolution across the global payments ecosystem.

Based in Dublin, this role

What you'll do

Define and own strategic platform domains within Mastercard's next-generation disputes ecosystem, establishing long-term vision, objectives, and measurable business outcomes.
Translate corporate and product strategy into prioritized roadmaps that align customer needs, market opportunities, regulatory requirements, and technology investments.
Partner with executive leadership to shape the future direction of Mastercard's disputes modernization strategy.
Lead complex product discovery efforts, validating customer problems and defining innovative solutions that deliver measurable value.
Drive product strategy and execution across multiple agile pods, ensuring alignment to roadmap commitments and strategic objectives.
Own and prioritize large-scale product backlogs spanning multiple teams, products, and delivery streams.
Establish product requirements, business capabilities, success metrics, and investment priorities for critical platform initiatives.
Serve as the primary product authority for assigned platform domains, making high-impact prioritization and tradeoff decisions.
Drive the adoption of AI technologies throughout the product lifecycle, including intelligent dispute processing, workflow automation, customer support experiences, predictive insights, and operational optimization.
Champion AI-enabled product development practices and identify opportunities to leverage generative AI and advanced analytics to improve both customer outcomes and delivery efficiency.
Partner closely with Engineering, Architecture, Data Science, Design, and Operations leadership to ensure scalable and sustainable platform evolution.
Collaborate directly with customers, partners, and regional stakeholders to understand emerging needs, market trends, and competitive opportunities.

What you'll bring

Demonstrate deep expertise in product strategy, product ownership, and platform development.
Possess a proven ability to define and execute product visions that span multiple products, teams, and stakeholder groups.
Have exceptional leadership skills and the ability to influence outcomes across large, matrixed organizations.
Be highly skilled at translating ambiguous business challenges into clear product strategies and actionable roadmaps.
Demonstrate strong commercial acumen and the ability to evaluate investment opportunities against customer and business outcomes.
Have extensive experience partnering with technology organizations to deliver complex enterprise-scale solutions.
Be comfortable managing competing priorities while making strategic decisions that balance short-term delivery with long-term platform objectives.
Possess exceptional communication and storytelling skills with experience engaging executive audiences.
Have a passion for innovation and emerging technologies, particularly artificial intelligence and automation.
Demonstrate a customer-first mindset and a track record of using customer insights to shape strategic decisions.
Bring strong analytical and problem-solving capabilities and use data to inform prioritization and product investment decisions.
Thrive in highly collaborative, agile, and fast-paced environments.