Sr. Specialist, Product Management

Mastercard·Pune·Onsite

Product ManagerFintechEnterpriseSaaS

Experience

Not specified

Employment

Full Time

Work mode

Onsite

Level

Product Manager

Location

Pune

Posted

Yesterday

About the role

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr. Specialist, Product Management

Who is Mastercard?

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support a wide range of digital payment choices, making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks combine to deliver products and services that help individuals, businesses, and governments realize their greatest potential.

Overview

The Disputes Solutions team is looking for a Senior Specialist, Product Owner to help shape and deliver Mastercard's next-generation disputes platform. This individual will play a critical role in defining product requirements, driving feature development, and ensuring the platform can successfully support both global capabilities and regional market needs across Mastercard's worldwide network.

Based in Pune, this role will be embedded within a cross-functional product and engineering organization, partnering

What you'll do

Own requirements and roadmap execution for key areas of Mastercard's next-generation disputes platform.
Partner with global and regional stakeholders to gather, analyze, prioritize, and document customer, operational, regulatory, and business requirements.
Help define platform capabilities that balance global standardization with the flexibility needed to support localized market requirements.
Translate business needs into clearly defined epics, features, user stories, acceptance criteria, and measurable outcomes.
Serve as Product Owner for an agile development pod, maintaining and prioritizing the product backlog to maximize customer and business value.
Collaborate closely with Engineering and Architecture teams to ensure solutions align with platform strategy, extensibility, scalability, and regional deployment needs.
Partner with Product Management leadership to support the evolution of a globally consistent disputes platform while enabling regional market customization where appropriate.
Help drive adoption of AI-powered capabilities by identifying opportunities to improve operational efficiency, automate workflows, enhance decision-making, and improve customer experiences.
Work with Data Science, Analytics, and Engineering teams to define intelligent automation, case management, and decision-support capabilities.
Facilitate discovery workshops and stakeholder engagement sessions to uncover emerging market requirements and platform enhancement opportunities.
Leverage customer feedback, operational analytics, market insights, and regional input to inform prioritization and roadmap decisions.
Support release planning, testing, go-to-market readiness, and implementation activities across global and regional deployments.

What you'll bring

Be passionate about building products that solve meaningful customer and business problems.
Demonstrate strong product ownership and backlog management capabilities.
Have experience translating complex business requirements into scalable product solutions.
Possess strong stakeholder management skills and the ability to collaborate across global and regional teams.
Be comfortable working with stakeholders across multiple geographies, time zones, and business functions.
Have excellent communication skills and the ability to engage both technical and non-technical audiences.
Demonstrate strong analytical and problem-solving capabilities using both qualitative and quantitative insights.
Be capable of balancing global platform objectives with local market needs and customer requirements.
Have experience working in agile product development environments.
Be comfortable navigating ambiguity and driving clarity in rapidly evolving environments.
Demonstrate curiosity and enthusiasm for leveraging AI and emerging technologies to improve customer experiences and operational outcomes.
Experience building enterprise SaaS, platform, fintech, banking, or payments products.