Principal Product Manager - APAC Onboarding & KYC

About the role

What you'll do

• Own product strategy and roadmap for APAC onboarding, KYC and financial crime mitigation initiatives, from discovery through delivery, launch, measurement, and iteration.
• Build and scale digital identity verification and eKYC experiences across markets such as Japan, Singapore, Australia, New Zealand, Thailand, Malaysia, Hong Kong, and the Philippines.
• Partner with Engineering, Design, Analytics, Operations, Risk & Compliance to balance conversion, customer experience, operational cost, regulatory requirements and financial crime risk.
• Lead complex localisation work, including integrating local identity providers, registry checks, and APAC-specific controls into Wise’s global platform.
• Improve customer onboarding outcomes such as first product adoption, verification completion, time-to-verify, manual review rates, cost-to-serve, and quality of fincrime decisions.
• Mitigating risk of financial crime by ensuring our in-product control environment accounts for country-specific financial crime risks.
• Use data, customer insight, operational feedback, and regulatory context to prioritise what matters most.
• Help generalise APAC’s strongest onboarding and KYC capabilities so they can be reused by other Wise product teams.
• Staying close to the details: customer journeys, dashboards, service architecture, regulatory interpretations, edge cases, incidents, and operational workflows.

What you'll bring

• Significant product management experience, ideally in finance/fintech, identity, onboarding, KYC, risk, compliance, fraud, trust & safety, or another regulated domain.
• 8+ years in the workforce with ideally 5+ years in product management or product-management adjacent roles.
• For those with material experience outside of product management we still require a minimum of 3+ years in a senior product manager role
• A strong track record shipping customer-facing products end-to-end, not just writing strategy.
• Excellent structured problem solving: you can break down ambiguous, multi-stakeholder problems and create a practical path to impact.
• Strong analytical skills: you can define good metrics, interrogate data, work with SQL (or similar), and make trade-offs based on evidence.
• Enough technical depth to work with engineers on systems, integrations, reliability, observability, and platform design.
• Strong customer focus, including a habit of using customer research, support insights, funnel data, and operational feedback to shape product decisions.
• Clear, concise communication and the ability to influence senior stakeholders without relying on authority.
• High ownership, strong attention to detail, and willingness to roll up your sleeves,

Nice to have

• Experience with KYC/KYB: digital identity, national ID systems, government registry integrations, biometric or document verification, business onboarding,
• Experience in financial crime prevention: risk models (e.g. machine learning models), fraud/scam product prevention
• Experience launching products across multiple countries or adapting global platforms to local market requirements.
• Experience working with distributed teams across product, engineering, compliance, operations, and regional leadership.
• Location
• This role is based in Hyderabad, working closely with teams across Singapore, other APAC markets and Wise’s global product and engineering hubs.
• Additional Information
• For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.