Product Manager-Credit Cards

IDFC FIRST Bank·Mumbai·Onsite

Product ManagerFintechEcommerce

Experience

2–5 years

Employment

Full Time

Work mode

Onsite

Level

Product Manager

Location

Mumbai

Posted

1 month ago

What you'll do

Coordinate with Visa, Mastercard, RuPay, NPCI, payment gateways, and acquiring partners for issue resolution, new initiatives, and performance improvement programs.
Support implementation of regulatory and network mandate changes impacting credit card payments and transaction processing.
Manage customer experience initiatives related to payment journeys, transaction declines, authentication flows, and dispute management.
Conduct periodic reviews of merchant, MCC, channel, and geography-wise transaction trends to identify growth opportunities and emerging risks.
Assist in launch and optimization of new payment capabilities such as tokenization, contactless payments, digital wallets, UPI-on-Credit Card, and recurring payment solutions.
Work with Operations and Customer Service teams to reduce payment-related customer complaints and improve first-time resolution rates.
Participate in audits, regulatory reviews, compliance assessments, and network certification activities related to payment processes.
Track and monitor chargeback, dispute, and arbitration trends and recommend measures to reduce operational and financial impact.
Drive continuous process improvement and automation initiatives across authorization, fraud monitoring, and payment operations.
Prepare management presentations, business reviews, and portfolio performance updates for senior leadership and governance forums.
Contribute to product strategy by identifying market trends, competitor practices, and emerging payment technologies.
Education Qualification (Fulltime):

What you'll bring

Role/ Job Title: Product Manager-Credit Cards
Function/ Department: Credit Card
Job Purpose:
The Product Manager
Credit Card Payments will be responsible for driving end-to-end payment transaction performance across the credit card portfolio by optimizing authorization rates, reducing transaction declines, strengthening fraud controls, and identifying emerging misuse patterns. The role requires a deep understanding of the card payment ecosystem, including transaction lifecycle management from Acquirer to Network to Issuer and vice versa.
The incumbent will work closely with Visa, Mastercard, RuPay, technology teams, fraud risk teams, operations to implement industry best practices, innovative payment solutions, and fraud prevention strategies. The objective is to enhance customer experience, improve transaction success rates, minimize fraud losses, and maintain a healthy credit card portfolio.
Roles & Responsibilities:
Manage and optimize the end-to-end credit card payment journey across POS, E-commerce, Contactless, Tokenized transactions, ATM, UPI-on-Credit Card.
Possess a strong understanding of card transaction flows involving Acquirers, Payment Gateways, Networks (Visa, Mastercard, RuPay), Processors, and Issuers.
Monitor authorization performance and identify key drivers of transaction declines across channels, networks, merchants, MCCs, geographies, and customer segments.
Analyze decline trends and implement corrective actions to improve authorization approval rates while balancing fraud risk and regulatory requirements.
Benchmark portfolio performance against industry best practices and drive strategic initiatives to enhance transaction success rates and customer experience.