Product Manager- Unified Communications

About the role

What you'll do

• We are seeking an experienced Unified Collaboration Product Manager with 15+ years in product management, telecom, or enterprise collaboration domains. The role will lead the strategy, roadmap, and execution of unified collaboration solutions encompassing UCaaS, cloud telephony and video conferencing.
• The ideal candidate combines deep domain expertise, strong business insights, and technical understanding to drive innovative, scalable, and customer-centric solutions.
• Product Strategy & Vision
• Define and own the product vision, roadmap, and lifecycle for unified collaboration solutions.
• Align product strategy with business goals, market trends, and customer needs.
• Identify emerging technologies (AI, automation, cloud communications) and integrate into offerings.
• Market & Customer Insights
• Conduct market research, competitive analysis, and customer discovery.
• Build deep understanding of enterprise collaboration needs across industries.
• Translate insights into high-impact product features and differentiation.
• Product Development & Delivery
• Lead end-to-end product lifecycle from ideation to launch and scaling.

What you'll bring

• 15+ years of experience in Product Management, Telecom, UCaaS, or Enterprise Collaboration.
• Proven track record of launching and scaling unified communication or SaaS products.
• Strong understanding of:
• Microsoft Teams Cloud Telephony (Teams DR/ Team OC/PBX Solutioning options)
• Collaboration ecosystems (Microsoft Teams, Zoom, Cisco Webex, etc.)
• Excellent stakeholder management and leadership skills.
• Experience working with Global Service Integrators & Global Managed Service Providers.

Nice to have

• Experience in AI-driven collaboration (chatbots, transcription, analytics).
• Knowledge of market offering vs positioning for MS Cloud Telephony options.
• Exposure to security, compliance, and enterprise-grade architecture.
• MBA or advanced degree in Business/Technology preferred.
• Key Competencies:
• Strategic Thinking
• Customer-Centric Mindset
• Strong Communication & Influencing Skills