Senior Product Manager (Fulfilment)

Snapmint·Bengaluru·Onsite

Senior Product ManagerEcommerceLogistics

Experience

6–8 years

Employment

Full Time

Work mode

Onsite

Level

Senior Product Manager

Location

Bengaluru

Posted

1 week ago

What you'll do

We’re looking for a Senior Product Manager to own the fulfilment experience at Snapmint. You’ll be responsible for ensuring that every order placed on the platform is processed, allocated, and dispatched accurately and on time. This includes building and optimising systems that manage order routing, buy box winner selection based on proximity to the customer, seller/warehouse allocation, inventory availability checks, and handoff to courier partners. You will also own the customer-facing “My Orders” page, ensuring buyers have real-time visibility into their order status. You will work closely with operations, sellers, and tech teams to eliminate fulfilment failures and scale the infrastructure as the business grows.
Own the end-to-end fulfilment flow — from order confirmation through picking, packing, and dispatch — across all seller and warehouse touchpoints
Build and optimise the buy box winning logic to select the best seller for each order based on proximity to the customer, ensuring faster delivery promises and improved delivery success rates
Build and optimise order management systems (OMS) that handle order routing, allocation logic, and priority queuing across multiple fulfilment nodes
Own the “My Orders” page across Android, iOS, and web — ensuring customers have accurate, real-time visibility into their order status, tracking details, and estimated delivery dates
Define and enforce SLAs for order processing and dispatch, and build tooling to monitor and alert on breaches in real time
Work with seller and warehouse partners to streamline fulfilment operations, reduce processing time, and improve dispatch accuracy
Collaborate with courier and logistics partners to ensure seamless order handoff, label generation, and manifest creation
Drive down fulfilment failure rates — including cancellations due to inventory mismatch, delayed dispatch, and seller non-compliance — through systemic fixes and process improvements
Build seller-facing tools and dashboards to give fulfilment partners visibility into pending orders, SLA adherence, and performance metrics
Track and improve key fulfilment metrics such as dispatch rate, on-time dispatch %, order defect rate, seller compliance rate, and “My Orders” page engagement and accuracy
Partner with engineering and data teams to automate manual fulfilment workflows and scale capacity ahead of business growth and sale events

What you'll bring

6–8 years in product management, with exposure to order management, fulfilment operations, or supply chain domains preferred
Experience working at a company with large-scale fulfilment operations — e-commerce marketplace or quick commerce background is a strong plus
Strong understanding of OMS systems, warehouse workflows, seller/vendor operations, and buy box or seller selection algorithms
Familiarity with customer-facing order tracking experiences and the data pipelines that power them
Ability to work with operational data and define metrics that reflect fulfilment health
Strong cross-functional skills — comfortable working with operations, sellers, tech, and logistics partners simultaneously
Structured thinker with strong project management and communication skills