Senior Product Manager

Rakuten Symphony·Bengaluru·Hybrid

Senior Product ManagerEcommerceFintechLogistics

Experience

10+ years

Employment

Full Time

Work mode

Hybrid

Level

Senior Product Manager

Location

Bengaluru

Posted

5 days ago

About the role

Job Title: Senior Product Manager/Product Owner — Telecom OSS Service Assurance

Location: Bangalore (Hybrid)

Minimum Exp: 10+ years total experience; 3+ years as PO/PM on a Telecom software product, OSS Service Assurance, TMF ALN4 , NTN / Satellite Networks Monitoring

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.

To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a

What you'll bring

Product Strategy & Vision
Own and communicate the product roadmap for Service Assurance modules
Define quarterly and annual product goals aligned with operator needs and market trends ]
Conduct market analysis and competitive benchmarking across vendors (Nokia, Ericsson, Netcracker, Amdocs, IBM)
Backlog & Delivery
Own, prioritize, and groom the product backlog; translate operator requirements into detailed, sprint-ready user stories and acceptance criteria
Define and maintain requirement documentation, use case specifications, and technical annexes for customer requirements
Drive NPI (New Product Introduction) process end-to-end
Customer & Stakeholder Engagement
Work directly with telecom customers (MNOs/MVNOs) to gather requirements, run workshops, and validate solution designs
Support to Respond to RFPs/RFIs with technical solution proposals and use case documentation
Present product demos, quarterly reviews, and roadmap sessions to CTO/CIO-level stakeholders

Nice to have

Experience with AI/ML-based anomaly detection in network monitoring contexts
Knowledge of GC log analysis, crash dump management, or binary log processing
Prior experience with operator deployments across regions (APAC, Europe, North America)
Soft Skills
Strong executive communication — able to present confidently to C-level stakeholders
Ability to work across time zones with distributed engineering and customer teams
Data-driven decision making — comfortable with metrics, dashboards, and usage analytics
Comfortable with ambiguity; able to define structure in fast-moving product environments